Revalidation is an internal web based application designed and built in-house by NHS Lancashire Care. The product help doctors to perform their yearly appraisal process proving their further education, and profession development.
Every doctor at NHS is supposed to present evidence every year of their progress. At the end of the year the appraiser - the older doctor - verifies if the evidence gathered during the year proves their progress and if they are ready to complete the appraisal year. Every five years they are coming through revalidation process summarising their progress. Failure at any step may cost them a career.
Current revalidation system was outdated and complicated. It's been built along with user requirements, providing functionality needed, but in completely user unfriendly way. The board required the newer, sleeker system, which would allow doctors to perform their process easily.
Although the decision about the change was made on the top, doctors were concerned about it. As they said, they got used to the old system and weren't keen on changes. Lots of doctors are at older age which makes them reluctant to alterations. Main fear was if the new system is easy to use, and if they can see/download their previous years appraisal documentation.
I got involved in this project as a NHS employee. I was working on it along with developers, project manager, stakeholders representative, QA officer, and supporting officers.
I was introduced to the old system and asked to design a newer version of it in May 2015. Due to the nature of the system and size of it, as well as number of users, I was agreed to go with Minimal Viable Product. The main aim for now it was make it clear and easy to use. I was left with large area freedom regarding the design style and structure, which I welcomed happy.