Internal Audit it's an internal application designed and built within NHS Lancashire Care Health Informatics department for Compliance and Risk Assurance department. The application is under the protection of the organisation.
The Trust’s internal audit programme is agreed on an annual basis and contains a range of audits that are carried out by our internal auditors (MIAA) throughout the year. The Compliance and Assurance team have oversight of the audit programme and distribute audit reports received from MIAA. The Governance and Compliance team are responsible for monitoring the progress of the audit programme during the year and reporting progress to EMT on a regular basis.
The current process for monitoring the process of the audit programme and tracking the completion of recommended actions was through an excel document
The Assurance and Compliance team required a more robust centralised system that could be used to monitor the progress of the audit programme and recommended actions.
I was working on a project along with the colleague from Project Support team. She led the requirements gathering process and clients interview. Based on her work and process mapping I prepared a user journey map to understand points of contact with the new product.
The level of complication was high due to multi-stepped process and need of involvement many people including members of MIAA. So my role was to design the possible easiest solution to help users of many backgrounds to deal with the process.
Audits have been performed in all departments of the Trust the user's level of computer literacy varies. There was no one persona model, and I decided to base my design on a medium average.
The process included designing an application architecture, user flow, wire-frames and the prototype. I have started from sketches on a large canvas. My aim was to understand how the information should be positioned, what is the most important for end users, what is their goal. The audit process itself is quite complicated and it involves few people with a various level of privileges, so the admin hub had to be designed as well.
I have presented the initial idea containing 5 screens to stakeholders accompanied by my project leading colleague to obtain a feedback on a design concept. I have brought new solutions to their process to simplify users work.
A large part of the work was to make sure the product is digitally safe - it had to be secure by design. We have cooperated on this matter with Cyber-security Lead at the organisation.
I have designed all screens and scenarios in Adobe XD and built up a simple clickable prototype for users to test. The feedback I have received was very positive (although they were moving from excel spreadsheet so I think that could bias their judgement).
After the design acceptance by stakeholders, I have presented the prototype to our internal developer's team for their judgement about possible building solutions.
The build took place longer than estimated due to the number of complications on the way and bugs discovered by QA team. Although the final build looks and works like the design.
The stakeholders have been currently beta-testing the product.
The Internal Audit is the biggest and most complicated product designed by me for NHS Lancashire Care so far and by far the most successful. Unfortunately, I do not have any insides about the usage of the system and any further feedback from stakeholders.
IA has been built differently than any other system in the Trust and hearing my colleagues from QA department, I can say it looks and works better than any other.